Effective Date: July 21, 2025
Last Updated: July 21, 2025

MartMela.com (“Mart Mela”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit our website www.martmela.com and use our mobile application (collectively, the “Platform”).

This policy applies to all users, including buyers, sellers, and visitors, and governs the privacy practices on our multivendor eCommerce platform based in Kathmandu, Nepal.

1. Information We Collect

a. Personal Information

We may collect the following personal data from you when you register or use our Platform:

• Name

• Email address

• Phone number

• Billing and shipping addresses

• Payment details (processed securely via third-party gateways)

• Identity verification documents (for vendors)

• User account credentials

b. Non-Personal Information

We also collect non-personal data including:

• Device information

• IP address

• Browser type

• Location data

• Cookies and similar tracking technologies

• Platform usage statistics

2. How We Use Your Information

We use your information to:

• Provide and manage access to the Platform

• Facilitate transactions between buyers and sellers

• Process orders and payments

• Communicate updates, offers, and customer support

• Personalize user experience and improve our services

• Detect, prevent, and address fraud or security issues

• Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal data. We may share your data with:

• Vendors (to fulfill orders)

• Payment processors

• Delivery/logistics partners

• IT service providers (for hosting, analytics, etc.)

• Government or legal authorities when required

All third-party service providers are contractually obligated to protect your information and use it solely for the purposes we specify.

4. Data Security

We implement industry-standard measures to protect your personal information, including:

• SSL encryption

• Secure servers

• Regular system audits
  However, no method of transmission or storage is 100% secure. You use our Platform at your own risk.

5. Your Rights

You have the right to:

• Access and update your personal data

• Request deletion of your account and data

• Opt out of promotional communications

• Request data portability

To exercise any of these rights, please contact us at [email protected].

6. Cookies

We use cookies to enhance user experience and gather analytics. You can control cookie settings through your browser.

7. Children’s Privacy

Our Platform is not intended for users under the age of 16. We do not knowingly collect personal data from children.

8. Third-Party Links

Our Platform may contain links to third-party sites. We are not responsible for their content or privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

📧 Email: [email protected]
📍 Address: MartMela.com, Kathmandu, Nepal